At Indelible Fine Art, we are committed to providing efficient and reliable delivery service for your order. Here’s a detailed look at our shipping process:

Order Processing and Delivery Schedule:

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

Order Cutoff Time: 5:00 PM ( Greenwich Mean Time )

Order Handling Time: 0-1 days (Monday - Friday)

Transit Time: 1-3 days ( Monday - Friday) 

Order Confirmation:

After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. Additionally, we will notify you via email upon delivery of your order.

Shipping Cost:

Standard Shipping: 80 £ on all orders.

Lost Packages:

If your package is marked as delivered but you haven't received it, please:

Verify the shipping address.

Check all possible delivery locations at your residence.

Ask neighbours or family members if they accepted the package.

Contact the courier with your tracking number to initiate a claim.

If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or provide a refund based on your preference.

Contact Us:

For any questions or assistance, please reach out to our customer support:

For any questions or concerns regarding our return policy, please contact us at:

• Email: hello@indeliblefineart.co.uk

• Phone: +447497006529

• Address:9-10 Jew Street, Brighton, BN1 1UT

• Operating Hours: Monday - Sunday | 9.00AM - 7 PM (GMT)

Thank you for choosing Indelible Fine Art. We look forward to serving you. 

At [Indelible Fine Art], we are committed to providing you with beautiful and unique artwork that brings joy to your space. We understand that sometimes a piece might not be exactly what you envisioned, and we want to ensure your satisfaction.

Eligibility for Returns:

• Timeframe: Returns must be initiated within [7] days of the delivery date.

• Condition: Artwork must be returned in its original condition, free from damage, alterations, or signs of wear.

• Packaging: Artwork must be returned in its original packaging or adequately protected packaging to prevent damage during transit.

• Original Documentation: All original certificates of authenticity, artist information, and accompanying materials must be returned.

• Custom or Commissioned Pieces: Please note that custom or commissioned artwork is generally non-returnable, as it is created specifically for you. Exceptions may be made for damage during shipping or defects in craftsmanship.

Return Process:

1. Initiate a Return Request:

   • Contact our customer service team at [hello@indeliblefineart.co.uk] or [+447497006529] to initiate a return request.

   • Provide your order number, the title of the artwork, and a detailed explanation of the reason for the return.

   • Please include any supporting photos of damage if applicable.

2. Return Authorization:

   • If your return is approved, you will receive a Return Authorization (RA) number and detailed return instructions.

3. Secure Packaging:

   • Carefully repackage the artwork in its original packaging or use professional-grade packaging materials to ensure safe transit.

   • Clearly write the RA number on the outside of the package.

4. Shipment:

   • Ship the artwork using a reputable carrier with tracking and insurance.

   • You are responsible for the return shipping costs, unless the return is due to damage during shipping or a defect in the artwork.

5. Inspection and Processing:

   • Upon receipt, we will inspect the artwork to verify its condition.

   • If the artwork is in its original condition, a refund or exchange will be processed within [10] business days.

Refunds and Exchanges:

• Refunds: Refunds will be issued to the original payment method, minus the original shipping costs.

• Exchanges: Exchanges are subject to availability. If an exchange is not possible, a refund will be issued.

• Damaged Artwork: If the artwork arrives damaged, please document the damage with photos and contact us immediately. We will arrange for a replacement or full refund, including shipping costs.

Non-Returnable Items:

• Custom or commissioned artwork (unless damaged or defective).

• Digital downloads.

• Items not returned in their original condition.

Contact Us:

For any questions or concerns regarding our return policy, please contact us at:

• Email: hello@indeliblefineart.co.uk

• Phone: +447497006529

• Address:9-10 Jew Street, Brighton, BN1 1UT

• Operating Hours: Monday - Sunday | 9.00AM - 7 PM (GMT)

  Thank you for choosing Indelible Fine Art. We look forward to serving you. 

All of our artworks is provided with either a COA (certificate of authenticity) or a letter of provenance assuring absolute confidence with your purchase.